Privacy notice
Atlas Care (“Atlas Care”, “we”, “us”) builds and evaluates voice AI agents for healthcare. Our first research application is a voice agent that screens patients for social needs such as food, housing and transportation, offered for research use only through a health-system partner. This notice explains what information we handle on this website and in our research app, and how to contact us about it.
This website
- This website does not use cookies, analytics, advertising or other tracking tools, and it does not have sign-up forms.
- Our website host keeps standard technical logs (such as IP address, browser type and the time of a request) to run and secure the site.
- If you email us, we use your message and contact details to respond, and we keep a record of your request so we can track it to completion.
The Atlas Care research app
People use the research app only as participants in a research study offered through their health system. Your study consent form explains what the study collects and how it is used. In summary:
- What we collect: the information your health system’s patient portal shares when you sign in, and the transcript of your conversation with the voice agent, including your answers about social needs. We do not keep audio recordings.
- How we use it: to run the conversation, summarize it for the authorized care and research team, and carry out the research study. We don’t sell personal information or use it for advertising.
- Who can see it: authorized members of the care and research team, and the small number of Atlas Care staff who need access to operate and support the service.
- Where it is stored: only in access-controlled cloud systems operated by service providers that have signed HIPAA business associate agreements with us. It is never stored on our team’s computers.
- How it is protected: health information from the app is protected health information. We protect it as HIPAA requires and as our agreements with our health-system partner and the study’s consent form set out, including encryption in transit and at rest, multi-factor sign-in, least-privilege access and regular access reviews.
Your choices and requests
You can ask to see, correct or delete personal information we hold about you, or ask a question or make a complaint about how we handle it. Because study data is also governed by the study’s consent form and the health system, some requests may need to go through the study team; if so, we will tell you and help route your request.
To make a privacy request, email gabe@atlascare.ai (copying alex@atlascare.ai) with the subject “Privacy request”. The link opens a short request form in your email app. Please don’t include medical details in your email.
We will confirm your identity before acting on a request, record it, and respond within 30 days.
Security concerns
If you believe you have found a security issue or that information has been exposed, email alex@atlascare.ai, our security lead.
Not for emergencies
Atlas Care does not diagnose conditions or give medical advice, and conversations are not monitored in real time. In an emergency, call 911.
Changes to this notice
If we change this notice, we will update the effective date above.
Contact
Atlas Care · gabe@atlascare.ai · alex@atlascare.ai